How we collect your information
The term “personal information” is any information that can be used to personally identify you, which excludes a removal of personal identity information (unidentifiable information)
Personal information we collect is information given by you. You may provide your personal details by filling in a form on our website https://deedeehost.com (our website) or by phone conversation, email conversation and other communication channels. This includes information when registering to use our website, subscribing to our services, searching for products, purchasing products through our website, entering a contest, subscribing to promotions, reporting an issue about any of the services on our website. These interactions request necessary information to be given to us, for example, your name, your address, your email address and your phone number. On each website visit, we may automatically collect the following information:
Metadata and technical information: Internet protocols (IP) Address used to connect your computer to the internet, your log-in information, browser type and version, time zone settings, type of plug-ins and browser, operating system and interface, information about your visits, website from which you are visiting us (referrer URL), webpage (s) you are visiting on our website, date and time of accessing our website, products you search or look at (e.g. clicks and movement of the mouse pointer) and methods used to retrieve from any webpage, phone number used to contact our customer service number.
DeeDeeHost uses Google Analytics to help improve our services. The data includes user experience and assessment of DeeDeeHost web performance. Our purpose in the web assessment is to use the data collected for DeeDeeHost web performance. Information collected from the Analytics will not be used for creating a profile, advertising or other commercial purposes.
If you choose not to provide personal information
We are required to collect personal information by law or under contractual obligations made between us. If you cannot provide us with certain personal information described in this Privacy Policy, we may not be able to enter into a contract with you (e.g. to provide you the service). In this case, we may have to terminate all our contractual obligations. However, we will notify if this issue occurs
How we store your personal information
We collect and process different types of personal information received from customers (potential customers and existing customers) themselves or by our website under a context of contractual relationship. We may collect and process your personal data required by laws, not only from customers but also from third-parties such as government entities and referral partners.
The purpose of the data processing and the legal basis
Generally, we use your personal information in accordance with GDPR (General data protection regulation) and processing of personal information (Privacy Policy) under the Electronic Transactions Act 138 (1) / B.E. 2544 (2001), which may be modified from time to time due to one or certain reasons per following:
- To perform under contractual relationship occurred in any contract made between us by providing you with information of products and services you request from us
- To provide you with information about other services offered, which are similar to those services you have previously purchased or inquired about
- In the case of complying with legal requirements or regulatory obligation, in which we are subject to follow such regulations, for example, the tax law
- To act in the customers’ best interests
- If you give consent for data processing (except the reasons specified above), the legitimacy of that processing depends on the consent. You reserve the right to withdraw the consent at all times. However, the processing of your personal data before the withdrawal will not be affected
- To provide our services or selection of a third-party for information about products and services we believe you might be interested in. If you are an existing customer, we will directly contact you through electronic mails (emails) providing information on similar products and services related to sales information previously communicated to you
- To notify you about changes occurred in our services
- To notify you about website maintenance during the physical year
- To ensure that the content on our website is delivered at the best possible quality for you and your device
- Our web management and internal operation: solving a problem, analyzing data, testing, researching, statistics information and conducting a survey
- To improve our website by ensuring content is displayed at the best possible quality for you and your device
- To provide you the ability to have interactive communication about our services when the option is chosen
- To be a part of our determination for the security and performance stability of our website
- To assess or understand effectiveness of advertising services we provide to you and others as well as providing advertising promotions related to you
- To provide you and users of our websites with advice about existing products and services in which you may be interested in
Changes in the purposes
- We will use your personal information only for the purpose for which it was collected. Only exception is when we examine the necessity to use it for some other reason. That reason is consistent with the original purpose. If you would like an explanation of how the implementation of the new purpose is consistent with the original purpose, please contact us at: email address: support@deedeehost.com
- If we need to use your personal information for unrelated purposes, we will notify and provide you with explanation with legal basis on which we are able to do this
Marketing
- We may process, use your personal information to provide you with news, information about services that may be interesting to you or to your business
- You may choose not to receive electronic newsletters and/or other marketing communications by clicking on the “unsubscribe” link in the email we send to you, you will then be removed from our mailing list
- In addition, you reserve the right to refuse the processing of your data at any time for the purpose of marketing communications, which includes profiling by contacting us anytime in writing
Cookies
- Our website uses cookies to differentiate between you and other users. This enables us to provide you with better experience when you agree and accept to view our website
- If you do not wish to receive cookies you can set your browser so that your computer or device does not accept them. You can set notifications when a website sends cookies to your device. Please note however that blocking cookies may affect your browsing experience and result in our services not operating as efficiently or effectively as they should
Who we share your personal information with
- When performing under contractual regulations and legal obligations, your personal data may only be sent to different departments within DeeDeeHost – the data will not be sent to third-parties if your system is placed correctly with in accordance with the law
- We would like to emphasize that we may disclose your personal information due to certain reasons mentioned above, when we are legally required to do so, when we are granted permission under the contract or legal binding agreement, or when you give consent. We would like all members of the third-parties to respect your privacy and process the information legally. We strictly instruct third-party service providers to use your personal information only for your own purposes by allowing the processing of your personal information as stated, in accordance with our advice. We provide only the information necessarily to specific services
Security
- Security measures are put in place so that your personal information does not get lost, used, accessed without permission, changed or disclosed. Additionally, we limit access of your personal information to staff, representatives, contractors and other third-parties. They are only granted the processing of your data strictly instructed by us and they must perform under privacy protection requirements
Retention of your personal data
How long we retain your personal data
- We will retain your personal information for as long as necessary to adhere to the purposes of the collection, which includes a variety of legitimate legal or business purposes. With exceptions when the retention period is extended or legally granted
Conditions used for information retention include:
- A period of time where our business relationship is continuous and when the service is given (e.g. as long as you use our service)
- In some circumstances we may store your personal information for longer periods of time where we are required to do so in accordance with legal or regulatory requirements
- Whether the information is considered important for retention or regardless of our legal position (e.g. disputes, legal cases or regulations)
You reserve the right to delete or make a request to delete your personal information. This allows you to advise us to delete your personal information (known as the “Right to be forgotten”) where this information is no longer used or valuable
Your legal rights
You have legal rights in connection with personal information. Under certain circumstances, by law you have the right to:
- Request access to your personal information: this enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
- Request correction of the personal information: this enables you to have any incomplete or inaccurate information we hold about you corrected
- Request erasure of your personal information: you may request to erase your personal information in limited circumstances, where: it is no longer to provide you the service
- Purposes of use of your personal information: you may refuse to the processing of your data in certain circumstances, where: your information has been used for ad targeting
- Request the restriction of processing of your personal information: this enables you to ask us to suspend the processing of personal information about you, but only where: your information is incorrect and illegal
- Request the transfer of your personal information. You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format
- The right to withdraw consent: you can process your personal information at any time. Please be informed that withdrawal of consent does not affect legality of the law for the processing of withdrawal of consent before it is revoked by you
If you want to exercise any of these rights, please contact our information security officer at: support@deedeehost.com
Changes to Privacy Policy
It is your responsibility to be aware of the changes in this Privacy Policy, which was last updated on 10/09/2020. This Privacy Policy may have been modified from time to time. However, we suggest you to read this Privacy Policy carefully and occasionally so that you are up-to-date as well as to receive information about the changes we make for the protection to your personal information
You reserve the right to file a complaint. We will be delighted to answer your questions and hear your concerns. Please contact us at support@deedeehost.com
- last updated on 10/09/2020 -
